Privacy Policy

1. Introduction

Shree Hari Diamond & Polki ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our showroom, contact us, or engage with our business.

2. Information We Collect

We may collect the following types of information from our clients:

• Personal details such as name, phone number, email address, and postal address
• Purchase history and order details, including custom design specifications
• Payment-related information necessary to process transactions (we do not store complete card or banking details)
• Communication records, such as messages sent via WhatsApp, email, or phone
• Identification documents, where required for high-value transactions in compliance with applicable regulations

3. How We Use Your Information

The information we collect is used to:

• Process and fulfil your orders, including custom jewellery requests
• Communicate with you regarding order status, delivery, and after-sale services
• Issue invoices and maintain records as required under GST and other applicable laws
• Improve our products, services, and client experience
• Send relevant updates about new collections or offers, where you have consented to receive such communication

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:

• With gemological laboratories for certification purposes
• With logistics or delivery partners, where applicable, to fulfil an order
• With government or regulatory authorities, where required by law
• With professional advisors, such as accountants, for legitimate business purposes

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our showroom records and digital systems are maintained with appropriate safeguards. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Communication Preferences

If you have provided us with your phone number or email address, we may use these to contact you regarding your orders or, with your consent, to share updates about our collections. You may opt out of promotional communication at any time by informing us directly via WhatsApp or email.

7. Data Retention

We retain client information for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, accounting, and regulatory requirements such as GST record-keeping obligations.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request that we stop using your information for promotional communication
• Raise any concerns regarding how your information is handled

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Links

Our website or communications may contain links to third-party platforms, such as WhatsApp. We are not responsible for the privacy practices of these external platforms and encourage you to review their respective privacy policies.

10. Children's Privacy

Our products and services are intended for adults. We do not knowingly collect personal information from minors without the consent of a parent or guardian.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be made available at our showroom and on our website. Continued engagement with our services after such updates constitutes your acceptance of the revised policy.

12. Contact

For any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us:

Shree Hari Diamond & Polki
Survey No. 435P, Plot No. 11 & 19, Shop No. 10, Business Centrum,
Vidyakunj Main Road, Kings Height Apartment, Kalawad Road,
Rajkot, Gujarat — 360001
GST No.: 24AFFFS8485M1Z7
Email: Shrihari310@gmail.com